7-DAY return/refund policy
Our products do not have a replacement policy. Instead we have a 7 days checking warranty on products which do not have company official warranty but on products which have official company warranty, the 7 days checking warranty from kartz.pk does not apply.
If your desired product is not the same as mentioned in the website or if the specifications of the current product differ from the one posted on the website, kartz.pk will help you replace your order and provide you with a gift voucher for the minor inconvenience.
Follow the following steps to replace your order:
- Take a picture of the product you have received.
- Take a screenshot of the product that you had ordered.
- WhatsApp both images on our provided number.
- Wait till our team gets back to you.
Within the next 7 working days Kartz.pk will resend you the product and also grant you a gift voucher for cooperating with us. Remember that we will not be responsible if the product has been open or damaged.
Sale and discounts might be on selected items and for selected units of a particular product and if the selected discounted units are sold or are not available, then the discount would not apply to it even if new units of the same product are in stock. If you do not agree with the terms and conditions then you must not use this website for any purpose.